Privacy policy

We store only what is needed to print, mail, and prove your order:

• The PDF document you upload.
• The recipient and return addresses you enter.
• Your email address, used to send order updates.
• Order records: the price paid, the USPS article number, mailing date, tracking events, and the delivery signature record.
• A payment processor reference. We never receive or store your full card number.

Documents are encrypted in transit using TLS and encrypted at rest using our storage provider's managed keys. Documents may be processed by trusted third-party service providers, under confidentiality obligations, for the sole purpose of printing and mailing your letter, and are not used for any other purpose.

Access is limited to our operations staff and to trusted third-party service providers that carry out your order, such as our payment processor, each under confidentiality obligations. We do not sell your data or share it for advertising.

We retain order records and documents for 7 years, so that your proof of mailing and delivery remains available to you, after which they are deleted.

You can ask us to delete a document or an order's records by emailing [email protected] from the address on the order. Note that deleting the records also removes your access to the proof of mailing and delivery for that order.